Sundown Trading Co.

Refund and Returns Policy

Refund and Returns Policy

At Sundown Trading Co., we want you to be completely happy with your genuine Field Bar, SMEG, or Stanley purchase. This policy explains your rights and our process for returns, exchanges, and refunds, in line with South Africa’s Consumer Protection Act (CPA), Act 68 of 2008.

Your Right to Return (Cooling-Off & Change of Mind)

If you simply change your mind about a product bought from us, you may return it within 7 days of delivery, provided it is unused, undamaged, and in its original packaging with all tags, manuals, and accessories included. Please note that, in line with the CPA, this change-of-mind return does not apply to goods that have been used, custom-made, or made up to a customer’s specification, and a reasonable handling fee may apply where a product shows signs of use.

Faulty or Defective Products

If a product arrives damaged, defective, or not as described, you are entitled under the CPA to request a repair, replacement, or refund at our cost, including return shipping. Please contact us within a reasonable time of discovering the fault, ideally with photos of the issue and your order number, so we can resolve it quickly.

Manufacturer’s Warranty

Because every product we sell is genuine, authentic imported stock, all SMEG, Field Bar, and Stanley items carry their full manufacturer’s warranty against defects. Warranty terms vary by brand and product category; keep your proof of purchase, as it will be required for any warranty claim.

How to Start a Return

  1. Contact us via our Contact Us page with your order number and the reason for the return.
  2. We’ll confirm the return and provide instructions for sending the item back, or arrange collection if applicable.
  3. Once we receive and inspect the item, we’ll process your refund, replacement, or repair, generally within 7–14 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow a few additional business days for the refund to reflect, depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as used consumables or products that have been installed or fitted) may not be eligible for change-of-mind returns. This does not affect your statutory rights regarding faulty or defective goods.

Questions?

Reach out via our Contact Us page and our team will assist you promptly.