Privacy Policy
Sundown Trading Co. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights regarding it.
Information We Collect
When you shop with us, create an account, or contact us, we may collect:
- Your name, email address, phone number, and delivery/billing address
- Order history and purchase details
- Payment information, processed securely through our payment gateway (we do not store full card details)
- Messages you send us through our contact form
- Basic technical information such as IP address and browser type, for security and site performance
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your orders, account, or enquiries
- Provide customer support and manage returns or warranty claims
- Improve our website, products, and service
- Meet our legal and tax obligations
- With your consent, send you marketing communications, which you may opt out of at any time
Legal Basis for Processing
We process your personal information where it is necessary to fulfil a contract with you (such as an order), where we have a legal obligation, where you have given consent, or where we have a legitimate business interest that does not override your rights, in each case consistent with POPIA.
Sharing Your Information
We only share your information with trusted third parties where necessary to run our business, including courier and logistics partners (to deliver your order), payment processors (to process your payment securely), and service providers who support our website and operations. We do not sell your personal information to third parties.
Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Your Rights
Under POPIA, you have the right to access the personal information we hold about you, request its correction or deletion, object to certain processing, and lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled. To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to support core functionality (such as your shopping cart) and to understand how our site is used, so we can improve it. You can control cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact Us page, or write to us at 172 Felix Dlamini Rd, Durban, 4067, South Africa.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.